Privacy Policy

1. Introduction

Mercantilo ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mercantilo.online and purchase our digital products and services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase on our website
• Create an account or register for our services
• Subscribe to our newsletter or mailing list
• Contact us via email or contact forms
• Participate in our community or forums

This information may include:

• Full name
• Email address
• Billing address
• Payment information (processed securely through our payment provider)
• IP address

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Access times and dates

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your purchases and transactions
• Deliver the digital products and services you have purchased
• Send you transactional emails (order confirmations, access credentials, etc.)
• Provide customer support and respond to your inquiries
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

4. Payment Processing

All payment transactions are processed through secure third-party payment processors. We do not store your complete credit card information on our servers. Payment data is encrypted and handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyze website traffic and performance
• Deliver targeted content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors
• Email marketing platforms
• Analytics providers
• Course hosting platforms
• Customer support tools

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our website at mercantilo.online.